Here’s a little bit about us
Our Practice Director
Our practice director, Frances Bilbao, is a Clinical Psychologist. Frances is hands-on, responsive and dedicated to creating an ethical, client-centred practice where the team feels supported and valued. Frances is the 2020-2021 Allied Health Awards Psychologist of the Year for her establishment and operation of Mums Matter Psychology. She is a 2024 Cartier Women's Initiative Fellow, the winner of the 2021 Australian Psychological Society (APS) College of Clinical Psychology Significant Contribution Award, and the 2019 APS Elaine Dignan Award. To read more about Frances, please head to our Supervision page.
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Listen to Frances speak about who she is and what drives her passion for her work at Mums Matter Psychology
Community, Culture and Supervision
We understand that private practice can be isolating, so in addition to support from our Director and Support Team, we facilitate individual peer supervision, fortnightly group clinical supervision with both the Director and a Consultant Psychiatrist, team meetings, complimentary professional development evenings, and a monthly team newsletter. In-house Clinical Psychology Registrar and Psychology Internship supervision can be provided. We also provide a comprehensive induction process for new team members, standard processes and systems, and an in-house library of clinical resources.
Although our clinicians work independently from a clinical perspective, we are fortunate to have a lovely sense of community and collaboration within our team. Mums Matter Psychology was the winner of the 2020-2021 Allied Health Awards Adult Team of the Year and the 2022 Allied Health Awards Team Culture Excellence awards
and pride ourselves on exceptional client care, team collaboration, and supporting one another. We have regular face-to-face get togethers to ensure we feel connected and know each other as a team.
Most recently we have been accredited as a Great Place to Work! This independent survey of our team measured domains such as leadership, management, collaboration, respect, fairness, competence, engagement, support, integrity and communication to name a few.
Mums Matter Psychology truly values our team and works hard to ensure everyone has a positive daily experience so you can feel their best in supporting your clients. Providing mental health support is not easy and our team needs to feel 100% supported in their work and careers.
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Listen to Frances speak about what makes Mums Matter Psychology a Great Place to Work
Support Team
We have three caring and knowledgeable administrators who looks after our clients and team members. They take care of most reception and administration duties, leaving our clinicians to focus their time and energy on clients.
Referrals
We have a constant stream of perinatal-specific referrals so our clinicians are never concerned about having a quiet calendar. At the same time though, we believe in balance and self-care, so we encourage our clinicians to take breaks from new referrals when they want or need to. Most of our referrals come from Maternal and Child Health Nurses, Midwives and General Practitioners. We are the preferred provider of private psychology services for Western Health Maternity Services. We partner with local councils to co-locate in their Maternal and Child Health rooms making secondary consult with nurses easy.
We also have a solid partnership with the Parent Infant Research Institute (PIRI) to deliver research based treatment programs and private health insured treatment.
Our Clients
Our clients come with a range of presenting issues and from a variety of backgrounds, so we are lucky to be able to offer varied and rewarding clinical caseloads. Presentations stem from a variety of perinatal stages from conception through to early years parenting (up to 4 years) and include both mothers and fathers of any age
Family Friendly Therapy Spaces
We partner with local councils to co-locate in their Maternal and Child Health rooms if offering face-to-face appointments. Alternatively, you may choose to work from rooms you already utilise for private practice if agreed. The rise of Telehealth due to COVID-19 also means many of our clinicians work from home in a confidential space.
Due to our partnership arrangements with local councils, we are able to offer working from many different suburbs across Melbourne. We are able to open new locations or change locations at short notice. Please discuss any request for a particular location with the Director. Alternatively, you may choose to work from rooms you already utilise for private practice if agreed.
Attractive Benefits
We offer the most flexible working conditions you can ask for and a transparent, non-restrictive Independent Contractor arrangement. Our clinicians are able to complete their administrative work from anywhere (on-site or at home as long as there is an internet connection!) and can set any combination of days and working hours they choose. As above, we are able to open new locations or change locations at short notice. Please discuss any request for a particular location with the Director. Alternatively, you may choose to work from rooms you already utilise for private practice if agreed, or work from home providing Telehealth sessions.
We are able to offer a steady stream of perinatal-specific referrals giving our clinicians to build solid and extended experience working with this client group. We offer perinatal-specific training and development and supervision helping our clinicians build their expertise in this area.
In-house Clinical Psychology Registrar or Psychology Internship supervision can be provided.
Teresa Sartor
Psychologist
“I have been working at Mums Matter Psychology since 2015. During this time I have had the opportunity to engage in some of the most meaningful and professionally rewarding work in my career so far. Frances' passion for supporting women as they transition to motherhood, has created a practice that provides specialised psychological services to individuals where barriers like location and affordability may otherwise mean they would miss out. As a leader Frances is kind, supportive, knowledgeable and engaging. As a member of the Mums Matter team you are encouraged to collaborate and team strengths are leveraged to support the development of the group and to help clients. The benefits of working at Mums Matter include flexibility in days of work, hours and location. There is a steady stream of clinically relevant referrals, you are encouraged to work autonomously day to day but are supported by a centralised administration resource. You have the additional flexibility to complete administration tasks remotely by accessing the very easy to use practice management tools online. Your professional development is supported and tailored to your interest areas. I would highly recommend Mums Matter as an employer.”