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We work hard to ensure our team feels fully supported so they can focus on providing the best care for their clients.
We’re always keeping our eyes peeled for experienced, ethical and friendly psychologists, mental health social workers or occupational therapists to join our team
Frances Bilbao
Frances is hands-on, responsive and dedicated to creating an ethical, client-centred practice where the team feels supported and valued.
Frances is the 2020-2021 Allied Health Awards Psychologist of the Year for her establishment and operation of Mums Matter Psychology.
She is a 2024 Cartier Women's Initiative Fellow, the winner of the 2021 Australian Psychological Society (APS) College of Clinical Psychology Significant Contribution Award, and the 2019 APS Elaine Dignan Award.
At Mums Matter Psychology, we pride ourselves on creating a supportive and collaborative environment for our clinicians. While you’ll work independently from a clinical perspective, you'll never feel isolated with our range of team-focused initiatives.
Comprehensive Support
Receive guidance from our Director, Support Team, and peers. We facilitate individual peer supervision, fortnightly group supervision with both our Director and a Consultant Psychiatrist, and regular team meetings.
Professional Development
Enjoy complimentary professional development evenings, access to an in-house library of clinical resources, and a monthly team newsletter.
Supervision & Training
We offer Clinical Psychology Registrar and Psychology Internship supervision, alongside a thorough induction process with standard systems and processes to help new team members settle in smoothly.
Award-Winning Culture
Our team has been recognised with several awards, including the Allied Health Awards for Adult Team of the Year (2020-2021) and Team Culture Excellence (2022). We have also been accredited as a Great Place to Work, reflecting our commitment to leadership, collaboration, fairness, and communication.
Community & Connection
We prioritise team connection through regular face-to-face gatherings and foster a genuine sense of belonging. Our strong team culture is at the heart of our exceptional client care and support for one another.
We have three caring and knowledgeable administrators who looks after our clients and team members. They take care of most reception and administration duties, leaving our clinicians to focus their time and energy on clients.
Our clients come with a range of presenting issues and from a variety of backgrounds, so we are lucky to be able to offer varied and rewarding clinical caseloads. Presentations stem from a variety of perinatal stages from conception through to early years parenting (up to 4 years) and include both mothers and fathers of any age.
At Mums Matter Psychology, our clinicians enjoy a constant stream of perinatal-specific referrals, ensuring a busy calendar. However, we also value balance and self-care, encouraging our team to take breaks from new referrals as needed.
Referral Sources
Most of our referrals come from Maternal and Child Health Nurses, Midwives, and General Practitioners. We are the preferred provider for Western Health Maternity Services and collaborate with local councils, co-locating in their Maternal and Child Health rooms for seamless secondary consultations with nurses.
Key Partnerships
We have a strong partnership with the Parent Infant Research Institute (PIRI), delivering research-based treatment programs and private health insured care.
We offer a range of flexible work locations to suit your needs:
Face-to-Face Appointments
Thanks to our partnerships with local councils, you can co-locate in Maternal and Child Health rooms across multiple suburbs in Melbourne.
Telehealth Options
Many of our clinicians work from home in confidential spaces, with the rise of Telehealth providing more flexibility.
Custom Locations
If you prefer, you can continue using your existing private practice rooms, subject to agreement. We can also open or change locations at short notice—just discuss your preferences with the Director.
I have been working at Mums Matter Psychology since 2015. During this time I have had the opportunity to engage in some of the most meaningful and professionally rewarding work in my career so far. Frances' passion for supporting women as they transition to motherhood, has created a practice that provides specialised psychological services to individuals where barriers like location and affordability may otherwise mean they would miss out. As a leader Frances is kind, supportive, knowledgeable and engaging. As a member of the Mums Matter team you are encouraged to collaborate and team strengths are leveraged to support the development of the group and to help clients. The benefits of working at Mums Matter include flexibility in days of work, hours and location. There is a steady stream of clinically relevant referrals, you are encouraged to work autonomously day to day but are supported by a centralised administration resource. You have the additional flexibility to complete administration tasks remotely by accessing the very easy to use practice management tools online. Your professional development is supported and tailored to your interest areas. I would highly recommend Mums Matter as an employer.
Teresa Sartor
PsychologistI started at Mums Matter in 2016 and feel honoured to work with such a skilful, passionate and committed cohort of mental health professionals. Frances is highly approachable, provides consistent and timely clinical and administrative support and believes strongly in healthy families and community development. Frances’ compassion is demonstrated often in the way she engages with clients, other professionals and myself. I have benefited greatly from high-quality individual and peer supervision sessions and internal professional development. Frances continues to support my professional development in many ways; particularly by giving me diverse opportunities to learn new skills. Frances’ leadership allows me to practise in a very supported manner, while also respecting my autonomy and clinical judgement. Her flexibility regarding sessions is unparalleled, and her responsiveness to feedback ensures I feel respected. Clinically, the diverse range of steady referrals from the strong referral partnerships Mums Matter has means a range of presentations and therefore, new learning opportunities.
Sarah van Ree
PsychologistI have been working for Mums Matter Psychology since the end of 2019. I love that it not only supports parents to access mental health support when needed but also that it supports professionals to get back into work after having children, with flexible work hours and locations. Since working for MMP we have been through a difficult time with covid and restrictions. MMP has supported me to work from home as and when needed to allow me to feel safe but also space to work out of home if desired. MMP allows complete autonomy in your work but also has a team available so you do not feel alone. There is also the best administration team I’ve ever experienced. Above all, it allows the opportunity to work with clients during a significant time of life, as they become parents, and provides rewarding work for the clinician. Not only that, it allows people to access the service regardless of economic status, as it offers bulk billed sessions. Frances has remained supportive and encouraging throughout the years I have worked for MMP, including when taking her own parental leave.
Dr Jenna Spink
Clinical Psychologist
